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The Indonesian Express
infotech
Dok/PT Telkomsel
Telkomsel Boosts Benefits And Profits Of The Telkomsel Prestige Loyalty Program
Wednesday, 25 Sep 2024
To show appreciation for the loyalty of customers who have enjoyed various top-notch products and services, Telkomsel is rolling out exciting updates to the Telkomsel Prestige loyalty program. This revamped program comes packed with new benefits and perks designed to offer a more personalized and satisfying experience for loyal customers. Focusing on a customer-centric approach, Telkomsel Prestige ensures that every customer receives services tailored to their individual profiles and needs. This initiative aligns with Telkomsel's vision and mission to empower the community by providing innovative services and solutions that add more value for all loyal customers. The latest enhancements to the Telkomsel Prestige program include a new digital ID card for customers, an expanded network of leading merchant partners offering enticing deals from places like CGV, XXI, Grab, Pancious, Excelso, Solaria, and many others, as well as access to airport lounges like Concordia Lounge and Blue Sky Lounge. Plus, customers will have the chance to receive exclusive invitations to prestigious international entertainment events, such as the F1 Singapore, the China Masters badminton tournament, and concerts featuring global artists like Brian McKnight, Dua Lipa, and John Legend. Derrick Heng, Telkomsel's Marketing Director, stated, "We are committed to delivering innovations that provide added value for our loyal customers. With the enhancements to the Telkomsel Prestige program, we ensure that every customer receives not just excellent service, but one that meets their individual needs and preferences. This step also reflects the spirit of Indonesia, inspiring Telkomsel to drive innovations that significantly enhance customer experiences through our services." Indrawan Ditapradana, the Director of Human Capital Management at Telkomsel, shared, "As a company that always puts customers at the heart of everything we do, we at Telkomsel are dedicated to empowering our internal talent to deliver the best personalized and high-quality services. The enhancement of the Telkomsel Prestige program is not just our way of showing appreciation to our loyal customers, but it also reflects our commitment to developing Telkomsel's human resources capabilities to consistently provide innovative solutions that meet customer needs." Loyal Telkomsel Prestige customers will enjoy exclusive benefits, including prioritized network access for a more stable and optimal connection in high-traffic areas, priority service in customer service queues at Telkomsel locations like GraPARI and the Call Center, and a Personal Assistant to help meet their needs quickly and efficiently. Additionally, to enhance the lifestyle and entertainment experience for customers, Telkomsel Prestige users will receive direct benefits such as a buy 1 get 1 deal on monthly tickets at CGV, special discounts for golf enthusiasts—like 20% off at Golf Driving Range Hosel Bistro in Yogyakarta and 25% off at Bali International Golf and Royal Golf Halim. For those who love to travel, Diamond customers can access domestic Airport Lounges for free, while Platinum customers enjoy a 50% discount, including lounges in Malaysia and Singapore. On the culinary side, customers can take advantage of various perks, such as the Prestige Latte & Cake at Excelso and a monthly voucher worth Rp100,000 at Kintan and Pepper Lunch restaurants. All these exclusive offerings highlight Telkomsel's commitment to providing a holistic and satisfying premium service for its loyal customers.
