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Telkomsel Receives Three International Accolades At TM Forum’s Innovation Awards 2024

Telkomsel has once again achieved prestigious recognition at the international level for its innovation in the telecommunications and technology industry. They have received three awards from TM Forum's Innovation Awards at the Digital Transformation World (DTW) 2024 event in Copenhagen, Denmark (20/06). Through collaboration with various operators and global technology companies, Telkomsel has been honored with the Best Moonshot Catalyst - Attendee's Choice Award, Outstanding Catalyst - Rising Star, and Outstanding Catalyst - Attendee's Choice Award.

Indra Mardiatna, the Director of Network at Telkomsel, expressed his pride and enthusiasm in receiving international appreciation and recognition from TM Forum's Innovation Awards 2024. These awards are a testament to Telkomsel's commitment as the leading digital telecommunications service provider in Indonesia, always providing connectivity, services, and innovative solutions for everyone, every home, and every business.

In line with their commitment to continuously create breakthroughs inspired by the spirit of Indonesia, Telkomsel is dedicated to bringing innovation through collaborative efforts that can unlock all opportunities and create a brilliant future for Indonesia.

Telkomsel won three categories at the TM Forum's Innovation Awards 2024. These categories are Best Moonshot Catalyst - Attendee's Choice Award, Outstanding Catalyst - Rising Star, and Outstanding Catalyst - Attendee's Choice Award. In the Best Moonshot Catalyst - Attendee's Choice Award category, Telkomsel, along with several other companies such as China Mobile, MTN South Africa, Huawei, ZTE, Sand Technologies, Asia Info Technologies China, and Whale Cloud Technology, achieved success through the innovation project 'GenAI for AN'. This project focuses on utilizing Generative Artificial Intelligence for the automation and optimization of telecommunications networks, including more efficient network planning and maintenance, from data analysis to automated decision-making.

Moving on to the Outstanding Catalyst - Rising Star category, Telkomsel received recognition for the innovation 'AI for Customer Perception Network Optimization'. This innovation was developed in collaboration with AIS, China Mobile, China Unicom, Saudi Telecom Company (STC), Huawei, ZTE, and Inspur Communication Information Systems. It has been praised for providing the most interesting solution, improving operational efficiency, and enhancing user experience.

The project also utilizes big data and digital twin technology to identify and address issues before customers complain, as well as improving complaint handling through voice and signal recognition.

Lastly, the Outstanding Catalyst - Attendee's Choice Award was given to Telkomsel and digital telecommunications and technology companies such as AIS, China Mobile, Globe, Saudi Telecom Company (STC), Huawei, Hangzhou Eastcom Software Technology, and Sudo Technology. These companies have innovatively utilized data-driven decision intelligence to enhance the Net Promoter Score (NPS) through the project 'Data to NPS: Boosting NPS'.

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Tag: Forum’s Innovation Awards 2024 Telkomsel