business

CIMB Niaga Is Consistently Prioritizing Customer Experience For Its Clients In Manado

To keep customers loyal across various regions, including Manado, PT Bank CIMB Niaga Tbk (CIMB Niaga) is dedicated to providing the best customer experience through a comprehensive range of services, both traditional and digital. With 2 branches and 12 ATMs/CRMs located in key areas, customers can easily handle their banking needs. Additionally, for more flexible options, customers can use digital channels like the OCTO Mobile banking app and OCTO Clicks internet banking, allowing them to access banking services anytime, anywhere. Business customers at CIMB Niaga also receive top-notch support through BizChannel@CIMB, making business transactions more efficient. For merchants and store owners in Manado, CIMB Niaga offers the OCTO Merchant app, streamlining buying and selling processes. Ahmad S. Ilham, Head of Region for Eastern Indonesia and Bali Nusra at CIMB Niaga, mentioned that with Manado's growing economic potential, the bank is focusing on expanding its business and services in Sulawesi. "Therefore, CIMB Niaga is committed to providing optimal services for customers in Manado by combining all the bank's capabilities, including friendly and professional staff at physical branches and digital services. CIMB Niaga is also actively involved in various events in Manado, such as Market Update, Manado Youth Competition, La Salle Run (Fun Run), and Car Free Day. We hope these services will enhance the customer experience to meet the needs of the Manado community," Ilham said during a media gathering with CIMB Niaga in Manado on Tuesday (August 13, 2024).

CIMB Niaga is not just about offering a wide range of innovative products and services; they’re also committed to promoting responsible business practices that align with Environmental, Social, and Governance (ESG) principles. In the first half of 2024, nearly 26% of the bank's total financing, which amounts to around Rp56.4 trillion, is aimed at supporting a sustainable transition towards a low-carbon economy, the Paris Agreement, and the Sustainable Development Goals (SDGs). "This shows CIMB Niaga's dedication to not only chasing profits but also contributing to environmental preservation for future generations, in line with our sustainability message #NowForTheFuture," said Ilham.

CIMB Niaga is actively involved in empowering the economy, society, and environment in Indonesia, particularly through their Corporate Social Responsibility (CSR) initiatives. One notable program is Community Link #BeSustainable, which supports small and medium enterprises (SMEs) in Eastern Indonesia, including Manado, with a focus on women and individuals with disabilities. Currently, 423 SMEs have received entrepreneurship training, and 100 of them have been granted interest-free working capital assistance.

The Media Gathering event also kicked off The Cooler Earth Sustainability Series 2024, which is CIMB Niaga's mission to mobilize collective commitment and action towards building a responsible society and a more sustainable planet. Alongside Ilham, the event featured speakers like Hery Kurniawan, the Corporate Communications Head, and Chandra Hamber, the Branch Area Head for Eastern Indonesia & Bali Nusra Region Area II.

Positive Performance in the First Half of 2024

The various initiatives and service conveniences provided by CIMB Niaga, including in Manado, through both branch offices and digital channels, have contributed to the bank's national performance growth. In the first half of 2024, CIMB Niaga reported a consolidated pre-tax profit (unaudited) of Rp4.4 trillion.

---

Tag: CIMB Niaga Manado OCTO Merchant App OCTO Mobile Banking